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Microsoft 365 Service Disruption – Services Restored

Update: 14/11/2026 08:45

Microsoft has confirmed that services have been restored following the widespread Microsoft 365 disruption.

The issues began on the evening of Thursday 12 November, with Microsoft confirming restoration at 04:17 on Saturday 14 November.

Staff and students should now be able to access Microsoft 365 services as normal.

If you continue to experience any issues, please report them to the Service Desk.

Cybercriminals may exploit the recent disruption by sending phishing emails or messages containing fake links or requests for personal information or login details. Please remain vigilant and see our Phishing alert related to Microsoft outage for security advice.

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Moodle and Mahara - Essential Maintenance

Update 12/11 14:10

Access to Moodle and Mahara has now been restored. Thank you for bearing with us whilst we undertook this essential work.

Following the migration, we are aware of several issues that we are actively investigating and working to resolve. This currently includes:

• Talis
• Vevox
• Moodle Admin
• MyWarwick

Users may experience some additional minor issues over the next 24 hours. If these persist, please report them to the IT Helpdesk.

We appreciate your patience while we continue to monitor the services and investigate these matters further.

Update: 11/11/26 20:45

Access to Moodle and Mahara has now been restored. Thank you for bearing with us whilst we undertook this essential work. Users may experience some minor issues over the next 24 hours, if these persist then please report them to the IT Helpdesk.

Previous Notification:
Moodle and Mahara have been taken offline in order to carry out essential maintenance.
Access will be restored as soon as maintenance completes and we thank users for their patience and understanding.

Current Service Issues

We are investigating two issues affecting some customers.
Workarounds are available for both, so if you experience a problem, please report it to our Service Desk (Warwick.ac.uk/IDG) so that we can assist.

1. Campus Wi-Fi issue
Intermittent Wi-Fi issues are affecting some locations on campus. Student residences are not affected.
We applied a software upgrade overnight on 5 November as part of our ongoing investigation.
There has been no further related issue reported since this upgrade.
We are continuing our investigation with Cisco and monitoring the Wi-Fi service.
The issue may recur, so please report any problems to the Service Desk.
This will allow us to respond quickly and apply the workaround to restore Wi-Fi services.

2. Network Authentication Issue
A network authentication issue is affecting access to a small number of services, including SALTO and Kinetics.
Access to some other specialist systems or applications may also be affected.
This is primarily affecting staff.
A workaround is available to restore access, so if you experience this issue, please log a ticket with the Service Desk.
We have identified the cause and a change is needed to permanently resolve the issue.
Preparatory work is underway, please see this news item for further information.

Wireless Network issues in some buildings

Date: 15/10/2026
Description: Problems connecting to some Wireless Access points around campus
Cause/Resolution: A software Update package was rolled out to Campus Access points overnight.

Microsoft Office issue on work area PCs

Friday 9th October 2026 14:15

There is an issue affecting the ability to edit files in Microsoft Office on work area PCs, this is being investigated currently.

Please use the Web apps should you need to edit documents. Web apps can be accessed here:

We are sorry for any inconvenience caused.